LogDrop Privacy Policy

Effective Date: June 8, 2026 | Last Updated: June 8, 2026

This Privacy Policy explains how personal data is collected, used, stored, transferred, and protected when you access or use the LogDrop website, dashboard, APIs, SDKs, and cloud-based SaaS services at https://logdrop.io.

LogDrop is a cloud-based platform providing log management, error monitoring, crash reporting, performance monitoring, and observability services for mobile applications.

In this policy, "LogDrop", "we", "us", or "our" refers to Initial Code Software Solutions.

1. Data Controller and Contact Details

2. Data We Collect

2.1 Account and Identity Data

• Name, surname, or username
• Email address
• Company, team, or project name
• Account role, permissions, and subscription information
• Login, session, and authentication records

2.2 Communication and Support Data

• Support requests
• Email correspondence
• Feedback
• Request and complaint records

2.3 Payment and Billing Data

• Subscription plan
• Invoice and payment status
• Tax and commercial registry details
• Refund records

Payment card processing is handled by third-party providers. LogDrop does not store full card numbers or CVV codes.

2.4 Technical and Usage Data

• IP address
• Browser/device/OS info
• Login and activity logs
• API usage
• SDK version
• Session statistics
• Error and performance metrics

2.5 Application Logs and Observability Data

Customers may transmit:

• Application logs
• Error and crash records
• Stack traces
• Device model/OS/app version
• IP address/request time/endpoint/response code/latency
• Performance and event statistics
• User/device/session identifiers

Customers are responsible for not sending unnecessary personal data, special categories, payment card data, passwords, tokens, or identity documents.

3. Purposes of Processing

• Creating and managing accounts
• Providing SaaS subscriptions
• Log management and monitoring
• Analyzing logs and crashes
• Support and communications
• Improving quality and security
• Detecting abuse and fraud
• Legal compliance
• Product development and analytics
• Marketing communications where permitted

4. Cookies

We use the following types of cookies:

• Strictly necessary cookies: Essential for the operation of our services.
• Performance/analytics cookies: Help us understand how visitors interact with our platform.
• Functional cookies: Remember your preferences and settings.
• Marketing cookies: Used only with your consent to deliver relevant communications.

5. Third-Party Services

We may share data with the following categories of third-party service providers:

• Payment processing
• Cloud hosting/databases
• Email delivery
• Analytics/security tools
• Support/CRM
• Accounting/invoicing

6. Data Retention

• Account data is retained while the account is active, plus any legally required periods.
• Invoice and payment records are kept in accordance with applicable tax laws.
• Logs are retained according to your subscription plan.
• Security logs are kept for reasonable periods necessary to protect our services.

7. Data Security

We implement appropriate technical and organizational measures, including:

• Access controls
• Encryption
• Secure authentication
• Logging/monitoring
• Backup/recovery
• Confidentiality obligations
• Network security

8. User Rights

You have the right to:

• Learn whether your personal data is being processed
• Request information about the processing
• Learn the purpose of data processing
• Know the third parties to whom data is transferred
• Request correction of inaccurate or incomplete data
• Request deletion or destruction of your data
• Request notification to third parties of corrections or deletions
• Object to automated analysis of your data
• Claim compensation for damages arising from unlawful processing

To exercise your rights, contact us at: info@initialcode.io

9. International Users

Data may be processed in Turkey and other countries where our service providers are located. By using LogDrop, you acknowledge that your data may be transferred to and processed in these locations.

10. Children's Privacy

LogDrop is not intended for persons under 18. We do not knowingly collect personal data from children.

11. Changes

We may update this Privacy Policy from time to time. Any updates become effective when published at https://logdrop.io.

12. Contact

LogDrop KVKK Privacy Notice

Effective Date: June 8, 2026 | Last Updated: June 8, 2026

This notice has been prepared in accordance with the Turkish Personal Data Protection Law No. 6698 ("KVKK").

1. Data Controller

2. Personal Data Processed

• Account and Identity Data: Name, surname, username, email address, company/team/project name, account role, permissions, subscription information, login and session records.
• Communication and Support Data: Support requests, email correspondence, feedback, request and complaint records.
• Payment and Billing Data: Subscription plan, invoice and payment status, tax and commercial registry details, refund records.
• Technical and Usage Data: IP address, browser/device/OS info, login and activity logs, API usage, SDK version, session statistics, error and performance metrics.
• Application Logs and Observability Data: Application logs, error and crash records, stack traces, device model/OS/app version, IP address/request time/endpoint/response code/latency, performance and event statistics, user/device/session identifiers.

3. Purposes of Processing

• Creating and managing accounts
• Providing SaaS subscriptions
• Log management and monitoring
• Analyzing logs and crashes
• Support and communications
• Improving quality and security
• Detecting abuse and fraud
• Legal compliance
• Product development and analytics
• Marketing communications where permitted

4. Legal Grounds

• Establishment or performance of a contract
• Compliance with legal obligations
• Establishment, exercise, or defense of legal rights
• Legitimate interests of the data controller
• Explicit consent of the data subject
• Processing expressly provided for by law

5. Collection Methods

• Website, dashboard, API, and SDK usage
• Account creation
• Support requests
• Payment processes
• Cookies
• Logs transmitted from customer applications
• Security records

6. Transfers

Your personal data may be transferred to:

• Payment providers
• Cloud infrastructure providers
• Email/notification providers
• Analytics/security tools
• Accounting providers
• Authorized public institutions
• Legal advisors
• Group companies

7. Retention

Personal data is retained for as long as necessary for the purposes described above. When the retention period expires, data is deleted, destroyed, or anonymized in accordance with applicable legislation.

8. Rights Under KVKK (Article 11)

As a data subject, you have the right to:

• Learn whether your personal data is being processed
• Request information about the processing
• Learn the purpose of data processing
• Know the third parties to whom data is transferred
• Request correction of inaccurate or incomplete data
• Request deletion or destruction of your data
• Request notification to third parties of corrections or deletions
• Object to automated analysis of your data
• Claim compensation for damages arising from unlawful processing

9. Application Methods

10. Changes

This notice may be updated from time to time. The current version is always available at https://logdrop.io.